Our client, Florida Justice Technology Center, came to us with a vision for a single source for Florida residents to triage their legal needs and find the help they need with reasonable accuracy. The product is now live at www.FloridaLawHelp.org and is seeing large volumes of users, particularly since the start of the COVID-19 crisis.
The resulting product has 3 core components:
First, the public-facing interface that asks a few simple questions in a mad-lib style format and provides the user with three types of results: a) Self-Help tools, b) Referral sources that can help based on the information provided by the user, and c) helpful content. If a referral to a legal aid organization, court self-help center, or other organization is desired by the user, the system provides a warm handoff to that organization.
Second, the product has a robust administrative dashboard to allow the admin to invite new referral organizations in, create new content, add new self-help centers, and manage banner notices, among other things.
Finally, the product contains a dashboard for referral partners who wish to appear as a resource for users. This allows the partner to customize their eligibility criteria, method of handoff, availability, and more.
“The Florida Justice Technology Center worked with Theory and Principle to create a statewide triage system to connect Floridians to legal information and resources they need; the result was a beautifully designed, highly effective online tool. T&P staff are top notch professionals and they were all a pleasure to work with. I cannot say enough good things about working with the T&P team; I recommend them without reservation.”–Joyce Raby, Florida Justice Technology Center
How did we get there?
The process began with a stakeholder workshop to understand client needs and start to gain an understanding of the cornerstone user of the product. From there, we conducted a number of interviews with low- and middle-income Floridians to better understand the user needs and priorities, as well as reviewing all available data on our user types.
When we moved to solutioning, we began with a workshop to conduct user journey mapping and sketching of some critical states of the application (image 1).
Following the workshop, we translated everything we learned into clickable mid-fidelity wireframes of the most important pieces of the application that we then tested with users and refined. Next, we moved on to moodboarding and styling (image 2). After creating a style guide of the selected mood, we started to build. During the build cycles, we continued to refine and design all of the ancillary pages and functions for the product (images 3 and 4).